If you purchased Windows 8.1 key, your Windows 8.1 activation key should be inside your DVD/CD box. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).Windows 8.1 is still considered to be the most widely used operating system even after the successful release of Windows 10.
No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate ( not recommended). Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3. Once the cleanup process is completed, a prompt will appear asking for a reboot:. Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process. Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes. A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes. Here are the steps to Download and run the MB-Clean Tool Let's try to get a clean install of the current version (currently version 3. Try these steps and see if it helps with getting you on the latest version. If you are having licensing issues, please do the following: One of our experts will be able to assist you shortly. This file will include the FRST logs generated from the previous set of instructionsĪttach this file to your forum post by clicking on the "Drag files here to attach, or choose files." or simply drag the file to the attachment area This will produce one log file on your desktop: mb-check-results.zip Download MB-Check and save to your desktopĭouble-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK". Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt 
You can check here if you're not sure if your computer is 32-bit or 64-bitĭouble-click to run FRST and when the tool opens click "Yes" to the disclaimer
Note: You need to run the version compatible with your system. Download FRST and save it to your desktop.NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven't done so already, please run these two tools and then attach the logs in your next reply:
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